Help centre
Frequently asked questions
Answers about QR menus, bilingual pages, printing, pricing, ordering and privacy for businesses in Qatar. Can't find yours? Write to us on WhatsApp or email and we answer within one business day.
Product
Do I need to print new menus when prices change?
No. Your QR code never changes. Update prices in the dashboard and every scan shows the new menu instantly.
Can customers order through the page?
The page sends customers to how you already take orders: WhatsApp with a prefilled message, a phone call, or your delivery apps. No commission.
Is the page in Arabic and English?
Yes. Every text field is bilingual and visitors see their language automatically, with a switcher on the page.
Can I have a different menu per branch?
Yes. Create several menus and point each branch at one, or keep one menu for all. Branch QR codes open the right menu automatically.
Does the page work without an app?
Yes. Guests scan the code with the phone camera and the page opens in the browser. Nothing to install, on iPhone or Android.
Can I add photos, allergens and calories?
Every item takes photos, a bilingual description, variants, add-ons, allergens, calories, spice level and tags such as vegan or bestseller.
Can I try a template on my own page before switching?
Yes. Preview any template live in the templates gallery, then switch from Appearance in the dashboard; your content stays where it is.
Plans and billing
How does the free trial work?
You get full access for 14 days without a card. Choose a plan before the trial ends to keep your page online.
What happens if I stop paying?
Your page shows a placeholder after a short grace period and comes back the moment you renew. Your data is kept.
Can I get a refund on my subscription?
Yes. You can ask for a full refund of any subscription payment, new or renewal, monthly or yearly, within 14 days of the payment date. Write to support@lamsaqr.qa or WhatsApp with the invoice number and the money goes back to the original payment method within seven business days. Details are in our refund policy.
Which payment methods do you accept for plans?
Cards through a licensed local gateway, with yearly plans available. Invoices are issued for every payment.
Do you take a commission on orders?
No. Orders and bookings go directly to you through WhatsApp, phone or delivery apps. The subscription is the only fee.
QR codes and printing
What is a public listing?
Offers on your own page are free. A listing places an offer in our public offers directory for a set number of days, for a fixed fee.
How do I get the printed stands?
Order acrylic stands, wooden blocks or stickers from the shop. The artwork is generated from your QR code and logo, produced in Doha and delivered.
Account and data
Can I change my username?
Yes. Your old link redirects to the new one for 90 days so printed codes keep working.
Can I use my own domain?
Not at the moment. Every page runs on the LamsaQR domain.
Are my data and my guests' data safe?
Guests are never asked to sign up and are not tracked across sites. Owners' data is encrypted in transit and stored with reputable providers. See the privacy policy.
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